Refund Policy

Terry’s Return & Exchange Policy

At Terry’s, your satisfaction is at the heart of everything we do. We proudly offer a guaranteed return and exchange policy across all products available on our store.

General Policy

• All products listed on our store are eligible for return or exchange, subject to the terms outlined below.
• Items must be returned in their original condition, unused, and in their original packaging.

Approval & Processing

• Return or exchange requests are reviewed and approved within 3 business days.
• Once approved, our courier representative will reach you within 3–5 business days to collect the item.

How to Request a Return or Exchange

• Please get in touch with us via WhatsApp using the number provided on your shipping label.
• or through our Contact Us page.
• Kindly share:
• Photos of the product
• Your city and full address
• Your order number

This helps us process your request quickly and efficiently.

Defective or Incorrect Products

• If the product is defective, damaged, or not as described, it will be replaced with a new item.
• A full refund will be issued if the product you received is completely different from the description shown on our website.

Important Notice

• Terry’s is not responsible for any expectations regarding product usage that are not clearly stated on the product page.
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